Digital channel replaces email for invoicing queries in Pirkanmaa

Pirkanmaa's wellbeing region rolls out OmaPirha as a digital channel for customer invoicing inquiries, replacing email, with strong authentication required, according to Tamperelainen

The service is designed to answer messages within two business days, and customers can still reach assistance by phone if needed, the region notes. OmaPirha is the main entry point for questions about invoices and may be used to attach documents for customer fee discounts, while the actual applications for waivers and related processes remain on separate forms.

The welfare region emphasizes that OmaPirha is a secure, gradually replacing email for billing communications, and it requires strong identification. Contact details remain available on invoices and the Pirha site under the customer charges section, ensuring continued access by phone or online.